Sales & Customer Service

Our working relationship framework

Your Support Team

AFT has a team approach to support customers: each customer has an assigned team of people to address their needs, including:

  • a customer service professional  (your link to company information, orders and production information)
  • a regionally located field sales engineer (AFT has over 100 sales support personnel globally, many are mechanical or chemical engineers)
  • an applications engineer (regionally located engineers who support Sales on more in-depth process analyses, equipment upgrades and custom engineered designs)

With customers around the globe, AFT's sales terms are regionally focused in order to respect local needs. For some corporations, AFT may have an active corporate agreement that your local Customer Service group can assist with. Below is a list of our standard terms with a link to each pdf document:

Phone Customer Service