Vendas e atendimento ao cliente

Sua equipe de suporte da AFT

Sua equipe de suporte

A AFT tem um sistema de equipe para dar suporte aos clientes: cada cliente tem uma equipe de pessoas para atender às suas necessidades, incluindo:

  • um profissional de atendimento ao cliente  (link para informações sobre a empresa, pedidos e informações de produção)
  • um engenheiro de vendas em campo localizado regionalmente (a AFT tem pessoal local, muitos são mecânicos ou engenheiros químicos)
  • um engenheiro de aplicações (engenheiros localizados na região que dão suporte a vendas em análises mais aprofundadas de processos, atualizações de equipamentos e projetos personalizados)

Com clientes em todo o mundo, as equipes de vendas da AFT são focados regionalmente em respeitar as necessidades locais. Para algumas corporações, a AFT pode ter um contrato corporativo ativo que seu grupo de atendimento ao cliente local pode ajudar. Abaixo está uma lista dos nossos termos padrão, com um link para cada documento em pdf:

Serviço de atendimento ao cliente

Featured Member: New Russian Sales Office

In support of growing opportunities in the Russian marketplace, AFT recently opened a sales office in St. Petersburg. According to Risto Weckroth, AFT Vice President, European Sales, "A fully dedicated and experienced team is now in place to support existing business and new projects. We see a bright future in Russia, supported by the full network of AFT experts globally."

An interview with the Russian team follows.

How is AFT positioned to grow steadily in Russia?

Roman Smorgunov: Mill management expects technical knowledge in pulping and papermaking, as well as an understanding of the Russian marketplace. AFT matches both needs with experienced engineers and business professionals. Often we help mills achieve big gains from existing equipment. A world of know-how is available to support Russian teams meeting global standards for quality.

Julia Babenko: AFT is not only about supplying capital equipment and spare parts. Thanks to decades of collective experience in the Russian and CIS markets, we offer customers comprehensive support and assistance in delivery issues, and advice on completing formalities and procedures. We provide full follow-up of our deliveries, making sure that our goods are used to their fullest efficiency. We always suggest options for improvement – that’s what helps customers gain maximum benefit from AFT equipment.

What are the top priorities for 2019?

Sergei Korostelev: Reducing energy costs and increasing the quality of fiber are top priorities. High strength solutions for lower basis weights grades are also a high priority for papermakers.

Roman Smorgunov: We simplify processes, helping to achieve greater stability and flexibility. Our POM compact stock preparation is ideal for high efficiency at lower cost. Continuous improvement happens when operators have more time, because of fewer maintenance concerns.

What should customers and prospects expect from AFT?

Roman Smorgunov: AFT is about big results from modest investments and larger scale projects. Our Finebar plates typically deliver financial gains through higher productivity, better quality and energy savings. Screens and screening systems lower energy and maintenance requirements. We are capable of delivering complete stock preparation systems, or individual components. 

Sergei Korostelev: Our proprietary SimAudit simulation program allows customers to quantify potential gains for their paper and board machines. You see projected results from changes in screening and refining, which are often exceeded once implemented.

Meet the team!

Russia team

A fully dedicated AFT team is now in place in Russia to support existing business and new projects. From Left to Right: Lyubov Lyubimova (Translator), Roman Smorgunov (Sales Manger and Chief Engineer), Sergei Korostelev (Senior Technical Expert), and Julia Babenko (Head of Administration)